Welcome to our store

ROSE CITRONELLA TEA

KSh615.00

Sale Sold out

A soothing blend of delicate rose petals and refreshing citronella, perfect for a calming afternoon or evening ritual. This aromatic tea combines the gentle floral notes of rose with the uplifting citrus essence of citronella, creating a naturally caffeine-free beverage that soothes the senses. Ideal for relaxation, wellness, and enjoying a moment of tranquility. Simply steep and savor the harmonious flavors in every cup.

View full details

Our Policies

Learn about our store policies

Terms and Conditions

Welcome to Nemuwa. By accessing our website, mobile application, or purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions govern all transactions, interactions, and use of Nemuwa’s platforms, products, and services. Nemuwa reserves the right to amend these terms at any time without prior notice. Continued use of our services constitutes acceptance of any updates.

2. Products and Availability

All products are subject to availability. While we strive to ensure accuracy in product descriptions, images, and pricing, variations may occur. Nemuwa reserves the right to modify or discontinue any product at any time without notice.

3. Pricing

All prices are displayed in the applicable local currency unless stated otherwise. Prices may change without prior notice. Any applicable taxes, delivery fees, or additional charges will be clearly indicated where applicable.

4. Orders and Payments

Orders are confirmed only after successful payment. Nemuwa reserves the right to cancel or refuse any order due to stock limitations, pricing errors, or suspected fraudulent activity. Accepted payment methods will be communicated at the point of purchase.

5. Delivery and Collection

Delivery timelines provided are estimates and may vary due to operational or logistical factors beyond our control. Customers are responsible for providing accurate delivery information. Nemuwa is not liable for delays or losses caused by incorrect customer details or third-party courier services.

6. Refund Policy

At Nemuwa, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued.

6.1 Eligibility for Refunds

Refunds may be considered for products that are defective, damaged at the time of delivery, or incorrectly supplied. Claims must be reported within 48 hours of receiving the product.

6.2 Non-Refundable Items

The following items are not eligible for refunds unless proven defective:

Opened or used products
Perishable goods
Products damaged due to misuse, mishandling, or improper storage
Clearance or promotional items (unless stated otherwise)

6.3 Refund Process

Proof of purchase (receipt or order confirmation) is required.
Approved refunds will be processed using the original payment method.
Refund processing may take 7–14 business days, depending on the payment provider.

6.4 Exchanges

Where applicable, Nemuwa may offer an exchange instead of a refund.

6.5 Delivery Fees

Delivery or handling fees are non-refundable unless the return is due to an error on Nemuwa’s part.

6.6 Wholesale and Bulk Orders

Refunds for wholesale or bulk orders are subject to separate terms and may be limited. Customers are advised to confirm conditions before placing large orders.

6.7 Right to Decline Refunds

Nemuwa reserves the right to decline any refund request that does not meet the conditions outlined in this policy.

7. Wholesale and Bulk Orders

Wholesale and bulk purchases may be subject to separate pricing, minimum order quantities, and payment terms. Nemuwa reserves the right to request additional information or documentation for wholesale accounts.

8. Intellectual Property

All content on this platform, including logos, designs, text, and images, is the property of Nemuwa. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Nemuwa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or platforms.

10. Privacy

Personal information collected is handled in accordance with our Privacy Policy. Nemuwa is committed to protecting customer data and maintaining confidentiality.

11. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the jurisdiction in which Nemuwa operates.

12. Contact

For any questions or concerns regarding these Terms and Conditions or the Refund Policy, please contact Nemuwa through our official communication channels.

By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

ROSE CITRONELLA TEA

ROSE CITRONELLA TEA

Our Policies

Subscribe to our emails