Couldn't load pickup availability
Learn about our store policies
Terms and Conditions
Welcome to Nemuwa. By accessing our website, mobile application, or purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General
These Terms and Conditions govern all transactions, interactions, and use of Nemuwa’s platforms, products, and services. Nemuwa reserves the right to amend these terms at any time without prior notice. Continued use of our services constitutes acceptance of any updates.
2. Products and Availability
All products are subject to availability. While we strive to ensure accuracy in product descriptions, images, and pricing, variations may occur. Nemuwa reserves the right to modify or discontinue any product at any time without notice.
3. Pricing
All prices are displayed in the applicable local currency unless stated otherwise. Prices may change without prior notice. Any applicable taxes, delivery fees, or additional charges will be clearly indicated where applicable.
4. Orders and Payments
Orders are confirmed only after successful payment. Nemuwa reserves the right to cancel or refuse any order due to stock limitations, pricing errors, or suspected fraudulent activity. Accepted payment methods will be communicated at the point of purchase.
5. Delivery and Collection
Delivery timelines provided are estimates and may vary due to operational or logistical factors beyond our control. Customers are responsible for providing accurate delivery information. Nemuwa is not liable for delays or losses caused by incorrect customer details or third-party courier services.
6. Refund Policy
At Nemuwa, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued.
6.1 Eligibility for Refunds
Refunds may be considered for products that are defective, damaged at the time of delivery, or incorrectly supplied. Claims must be reported within 48 hours of receiving the product.
6.2 Non-Refundable Items
The following items are not eligible for refunds unless proven defective:
6.3 Refund Process
6.4 Exchanges
Where applicable, Nemuwa may offer an exchange instead of a refund.
6.5 Delivery Fees
Delivery or handling fees are non-refundable unless the return is due to an error on Nemuwa’s part.
6.6 Wholesale and Bulk Orders
Refunds for wholesale or bulk orders are subject to separate terms and may be limited. Customers are advised to confirm conditions before placing large orders.
6.7 Right to Decline Refunds
Nemuwa reserves the right to decline any refund request that does not meet the conditions outlined in this policy.
7. Wholesale and Bulk Orders
Wholesale and bulk purchases may be subject to separate pricing, minimum order quantities, and payment terms. Nemuwa reserves the right to request additional information or documentation for wholesale accounts.
8. Intellectual Property
All content on this platform, including logos, designs, text, and images, is the property of Nemuwa. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Nemuwa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or platforms.
10. Privacy
Personal information collected is handled in accordance with our Privacy Policy. Nemuwa is committed to protecting customer data and maintaining confidentiality.
11. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the jurisdiction in which Nemuwa operates.
12. Contact
For any questions or concerns regarding these Terms and Conditions or the Refund Policy, please contact Nemuwa through our official communication channels.
By using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Be the first to know about new collections and exclusive offers.